Frequently Asked Questions

(705) 717-7504
45 Heritage Court, Barrie, Ontario, L4N 1E7

How long does it take to have my dog groomed?

1. How long does it take to have my dog groomed?

This all depends on the individual dog. Coat condition, age, temperament, breed and style are all relevant factors. When we meet your dog, we can discuss any issues your dog may have as each client is different. Our main focus is the safety and health of your dog and to make each groom enjoyable and stress free. All our dogs are groomed straight through so it allows the owner to be able to pick up their pet as soon as the groom is done. We pride ourselves in not having to keep dogs all day long.

2. Are vaccines required for my dog?

Yes. All dogs must be up to date with all vaccinations.

Are vaccines required for my dog?

How often should my dog be groomed?

3. How often should my dog be groomed?

It is recommended that your dog is groomed every 6-8 weeks. Dogs that are groomed on a regular basis have healthier skin and their coat is in tip top condition.

4. We just got a new puppy, when should we start grooming him/her?

It is important to introduce your puppy to grooming at an early age – as early as 12 weeks so it becomes a normal part of their life and something they won’t be afraid of. We suggest that you start to brush your puppy’s hair daily and get them used to having their paws, nails, face and tail handled.

We just got a new puppy, when should we start grooming him/her?

What does it mean when you say my dog is matted?

5. What does it mean when you say my dog is matted?

A mat is a tangled mass of hair all clumped together. The tighter the mat, the more difficult it is to brush out. The typical mat consists of numerous coarse guard hairs that crisscross one another. These guard hairs often end up catching and holding loose hairs from the undercoat. One of the reasons mats become so dense is that undercoat grows faster than the guard coat. Once tangles occur in the guard coat, the undercoat packs up very tightly. Dirt, static and moisture are other factors that cause matting. If a pet is not brushed on a regular basis, any kind of moisture – bathing, swimming or a run through the snow can make it impossible to remove the mats from the coat. In these cases the only option is to shave the mats out. Mats may also cause fungal infections and sores because their skin doesn’t have a chance to breathe. It also acts as a great home environment to fleas and ticks. As a pet owner, it is your responsibility to care for your dog in between groom appointments and to brush your furry friend on a regular basis. If you are not sure how to properly maintain your furry friend’s coat, just ask, we will be happy to show you!

6. How much will it cost to groom my dog?

The price of grooming varies and is based on breed, size, type of cut and condition of the coat. We can provide an average cost based on the type of dog you have and an accurate price will be determined upon the first assessment of your dog. Additional charges may apply for dogs that display non co-operative or aggressive behavior or a dog that has a very matted coat.

How much will it cost to groom my dog?

Can I use people shampoo on my dog when I bath him/her at home?

7. Can I use people shampoo on my dog when I bath him/her at home?

No. You should not use people shampoos or conditioners on your dog because people have a different PH balance than animals do. Using people shampoo may cause your dog’s skin to become dry and irritated.

8. I have a Double Coated Dog (e.g. Golden Retriever), will you shave him/her down?

Most people think that it is OK to shave down a double coated breed because it will help reduce shedding or it will keep your dog cool in the summer time. Unfortunately, this is not true. A dog’s coat is an important system of his/her body. It forms a physical barrier between the environment and the skin. Dogs don’t perspire through their fur; they perspire through their tongues and foot pads. Double coated breeds have guard hairs as well as an under coat. The guard hairs usually lie across the top of the body forming a protective layer of hair over the under coat. Shaving the guard hairs exposes the undercoat which cannot adequately protect the skin against the suns harmful UV rays which can lead to your dog having severe sunburn. Not only that, but the hair may not grow back in the way it’s designed to.

I have a Double Coated Dog (e.g. Golden Retriever), will you shave him/her down?

How often should my dog have his/her nails trimmed?

9. How often should my dog have his/her nails trimmed?

Your dog’s nails should be done at least once a month. Unattended nails may grow long enough to cause the entire tendon and bone structure of the foot and pastern to break down. The longer you wait to have the nails done, the longer the vein inside the nail grows making it harder to keep the nail nice and short.

10. Do you take my dog out for a walk while he is being groomed?

We do not take dog’s out for a pee while here with us. It is your responsibility to ensure that your dog has been properly relieved prior to the grooming appointment.

Do you take my dog out for a walk while he is being groomed?

Is it OK to give my dog treats after he is finished being groomed?

11. Is it OK to give my dog treats after he is finished being groomed?

It is always important to reward your pet when you pick him/her up. Every dog loves attention and affection and it ensures that getting groomed is not a punishment but a positive experience.

12. My dog has sensitive skin, what types of products do you use?

All the products we use are natural with no harsh chemicals.

My dog has sensitive skin, what types of products do you use?

Do you groom aggressive dogs or sedate them?

13. Do you groom aggressive dogs or sedate them?

We do not sedate any dog for any reason. If a dog requires sedation in order to be groomed we will refer you to your vet. If a dog deems to be too aggressive, we reserve the right to refuse to groom him/her. We take safety very seriously not only for your dog, but for us as well. Failure to disclose your dog’s true temperament may result in additional charges.

By Karen de Jong